Saturday, November 11, 2006

RP government service among worst in the world

By Sandy Araneta - The Philippine Star

Government service in the Philippines is one of the poorest in the world, based on studies by international groups, the president of the Development Academy of the Philippines (DAP) said yesterday.

DAP president Antonio Kalaw Jr. told a press conference that the country’s bureaucracy ranked 49th among 61 countries in the 2006 World Competitiveness Yearbook, and 77th among 117 countries in the Global Competitiveness Report of the World Economic Forum.

Kalaw said as a development organization, DAP has been working with government on how to solve the problems of a bloated bureaucracy, duplication or overlapping of functions, and inconsistent public service delivery.

He said it is unfortunate that despite various projects and resources to reform government agencies, the problems still persist.

"This dismal performance has once again resulted in a call for major reforms in business and government efficiency. The ills of government prevent effective and efficient delivery of public goods and services,’’ Kalaw said.

"The bureaucracy is being challenged to address more seriously the resonating calls for good governance, accountability and transparency, among others. The need and clamor is for government to deliver quality public service," he said.

He said that as early as the mid-1980s, DAP has been helping the government and the private sector achieve productivity and quality.

Kalaw said the academy has been helping private and public agencies comply with quality standards set under the International Standardization Organization (ISO).

The Presidential Committee on Effective Governance (PCEG) and DAP sought to institutionalize the rating of performance excellence in government through ISO 9001:2000 quality management system or QMS.

DAP’s Center for Quality & Competitiveness, the Department of Budget and Management (DBM)-Organization and Productivity and Improvement Bureau, and the United Nations Development Program (UNDP) collaborated on the project, which started in September 2003.

President Arroyo issued Administrative Order 161 on Oct. 5, 2006, "institutionalizing quality management system in government." Aside from helping improve the quality of public service, AO 161 also hopes to promote accountability, participation, predictability, and transparency in government.

ISO hosted yesterday the "Third Annual Conference on the Institutionalization and Demonstration of ISO 9001:2000-Aligned Quality Management System (QMS) in Government’’ at the DAP building in Pasig City.

Some 200 participants from 61 government and private sector agencies attended the conference

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